NCQA Recognition
Wheatfield Pediatrics has maintained Level 3 recognition for Patient Centered Medical Home (PCMH) from the National Committee for Quality Assurance (NCQA).
A Patient-Centered Medical Home is a team-based model of care led by a personal physician who provides continuous and coordinated care to maximize a patient's health outcomes. Our PCMH practice is responsible for providing for all of a patient's healthcare needs, or appropriately arranging care, with other qualified professionals. It is a model of practice in which a team of health professionals, coordinated by a personal physician, works collaboratively to provide high levels of care, access and communication, care coordination and integration, as well as care quality and safety.
Our team of highly regarded Board-Certified pediatricians, nurse practitioners and physician assistants are committed to providing exceptional health care for your children.
What is a Patient-Centered Medical Home?
- A team approach to providing total health care at our office for you/your child.
Who is part of your child’s Patient-Centered Medical Home team?
- Your health care provider
- All other staff at your health care provider’s office
- Most-importantly-YOUR CHILD and YOUR FAMILY! You are all the most important people on your health care team. Patient-centered is a way of saying that your child and you are the focus of the health care.
What do you need to do as part of your child’s Patient-Centered Medical Home team?
- Keep your child’s medical home providers informed!
- Let your child’s health care provider know about care they receive from other health care professionals.
- Call your child’s medical home first with questions, appointment requests, before you go to an Urgent Care or Emergency Room
Call our office during regular business hours at: 716-807-7337
If there is an after hours concern that cannot wait until the next business day you can reach our answering service and nurse triage service at: 1-860-871-5272
- Let your medical home know if your child has been in the hospital
- Let your medical home know of any change in your child’s medications after a hospital stay or from another health care provider
- Bring all your child’s medications with you to each visit at your child’s medical home
- Take an active role in your child’s health
- Follow the health care plan that you and your team agreed on for your child
- Set goals that your child can reach. Once these goals have been reached discuss new goals
- Tell your team if your child is having trouble staying with their care plan or if it is not working for them
What can your child’s Patient-Centered Medical Home do for them?
- Help them manage their health care
- Help answer all your health questions regarding your child’s care
- Listen to your concerns
- Coordinate your child’s care if additional services are needed
- Encourage you to play an active part in your child’s health care
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Automated Appointment Reminder Service
In an effort to provide the highest quality of service to our patients, Wheatfield Pediatrics will offer automated courtesy calls, through a system known as HouseCalls, to remind you of your next scheduled appointment and yearly physical recall notifications by telephone, text message or e-mail.
You will receive a telephone call 2 days before your appointment, and if the information is on file, a text message the day before to give you the day, date and time of your appointment. You will also be able to either confirm or cancel your appointment by using your telephone keypad and pressing the following keys anytime during the message:
Press the 1 key to confirm your appointment
Press the 2 key to replay this message
Press the 3 key to cancel your appointment
If you are unavailable when the call is made and have voicemail or an answering machine, the system will leave you a brief message. We will schedule you to receive your appointment reminder between 5 pm and 8 pm.
Please see a receptionist or call our office to complete a brief form choosing the method you would like to be reminded of your future appointments by either telephone, text message or e-mail.
Please note that Wheatfield Pediatrics will not be held responsible in the event your electronic message is not transmitted due to technical problems by your e-mail provider or other internet difficulties. All personal identifying information is encrypted and your message will not be internally or externally forwarded to other third parties.
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